Terms + Conditions

Aspen Glass Interiors objective is to design and install your shower door unit as tight as possible. Gaps around door perimeters may vary from 1/16” to 3/16”

Due to circumstances beyond our control, glass cannot conform to bellies, bows, and uneven tiles. We will not assume any responsibility for cracked surface material that was not installed properly. Shower bases/tubs with an incorrect pitch can cause water to drain onto the outside floor. Opening door outward can cause water to drain down onto the outside floor. Correctly built shower stalls eliminate most of the above problems. Although the glass doors and panels are manufactured to fit specific sizes, there may be steam or water leakage, especially in a direct spray situation. The customer is to take into consideration the positioning and aim of the showerhead, body sprays and any detachable shower sprayers. Please keep in mind a frameless shower is made to deflect water, not retain it. 

Doors and enclosures will be centered on curbs unless discussed otherwise with customer or due to structural circumstances. The handle will be installed vertically at a standard height unless discussed with homeowner or contractor. 

Aspen Glass Interiors LLC will assume no liability due to unforeseen conditions such as drilling into pipes that are hidden behind the wall where drilling is necessary. We suggest the homeowner or contractor notify us prior to drilling if a pipe is in the area where a hole is needed. DGI will redesign and work around a pipe if notified prior to design and installation. 

The federal government mandates that no defects should be visible in the glass when viewed vertically or horizontally from a distance of eleven feet away under normal lighting conditions. Warpage of glass may occur during tempering process, which will remain within the acceptable tempering association's guidelines. The glass manufacturing industry accepted cutting tolerance is plus or minus 1/8". All our glass meets or exceeds these standard limits set forth. All defects in glass such as scratches, chips, etc. must be acknowledged within 24 hours of installation. Remaking of glass due to scratches or warpage will be based on the discretion of the industry tolerance standards. 

Aspen Glass Interiors can fill existing holes in tile or stone left after removing an existing shower door but cannot guarantee perfect match of color or that these holes will become invisible. 

If applicable, certain mirrors will be warranted up to a year for defects in silvering. Scratches, chipping, or breakage is considered warranted. Innerbond C811 mirror silicone is used to install all mirrors.  

If applicable, the customer has requested Aspen Glass Interiors LLC to perform work to their own glass or frame which may include but is not limited to, such as drilling, cutting, edging, delivery, repair, or installation. Aspen Glass Interiors, Inc. agrees to perform the work requested with reasonable care. However, Customer and Aspen Glass Interiors LLC both recognize the inherent risk that glass may break while being worked on. Examples are previous stresses, hairline cracks, or other defects within the glass or for other reasons related to the susceptibility of glass to break. Therefore, the customer waives any claim against Aspen Glass Interiors LLC for breakage or damage to the glass, which may occur while work is being performed on the glass. 

If applicable, customer has requested Aspen Glass Interiors LLC to perform work to their own glass such as drilling, cutting, edging, delivery, repair, or installation.  Aspen Glass Interiors LLC agrees to perform the work requested with reasonable care. 

However, Customer and Aspen Glass Interiors LLC both recognize the inherent risk that glass may break while being worked on.  Examples are previous stresses, hairline cracks, or other defects within the glass or for other reasons related to the susceptibility of glass to break.  Therefore, the customer waives any claim against Aspen Glass Interiors LLC for breakage or damage to the glass, which may occur while work is being performed on the glass. 

If applicable, customer has requested an opening that will be less than 22” inches and may not pass inspection which is determined by each county. Aspen Glass Interiors LLC is not responsible for failed inspections.  

If applicable, while Aspen Glass Interiors LLC does not claim any responsibility to inspect your shower area tile and/or grout, we have observed one or more existing cracked tiles and/or cracked or missing grout. Aspen Glass Interiors LLC strongly suggests the replacement of these tiles and/or grout to avoid possible leakage in the future. If you do not want to replace these tiles and/or grout and request that Aspen Glass Interiors LLC proceed with the installation, Aspen Glass Interiors LLC will not be held liable for any future leakage due to these cracked tiles and/or grout.  

For further information on our terms and conditions, please visit aspen-glass.com